Part1
Q1.WHAT IS YOUR TERMS OF PACKING?
A: GENERALLY, WE PACK OUR GOODS IN NEUTRAL WHITE BOXES AND BROWN CARTONS. IF YOU HAVE LEGALLY REGISTERED PATENT, WE CAN PACK THE GOODS IN YOUR BRANDED BOXES AFTER GETTING YOUR AUTHORIZATION LETTERS.
Q2.WHAT IS YOUR TERMS OF PAYMENT?
A: T/T 50% AS DEPOSIT, AND 50% BEFORE DELIVERY. WE'LL SHOW YOU THE PHOTOS OF THE PRODUCTS AND PACKAGES BEFORE YOU PAY THE BALANCE.
Q3. WHAT IS YOUR TERMS OF DELIVERY?
A:FOB.CFR,CIF
Q4. HOW ABOUT YOUR DELIVERY TIME?
A: GENERALLY, IT WILL TAKE 20 TO 30 DAYS AFTER RECEIVING YOUR ADVANCE PAYMENT. THE SPECIFIC DELIVERY TIME DEPENDS ON THE ITEMS AND THE QUANTITY OF YOUR ORDER.
Q5.CAN YOU PRODUCE ACCORDING TO THE SAMPLES?
A: YES, WE CAN PRODUCE BY YOUR SAMPLES OR TECHNICAL DRAWINGS. WE CAN BUILD THE MOLDS AND FIXTURES.
Q6. WHAT IS YOUR SAMPLE POLICY?
A: WE CAN SUPPLY THE SAMPLE IF WE HAVE READY PARTS IN STOCK, BUT THE CUSTOMERS HAVE TO PAY THE SAMPLE COST AND THE COURIER COST,
Q7. DO YOU TEST ALL YOUR GOODS BEFORE DELIVERY?
A: YES, WE HAVE 100% TEST BEFORE DELIVERY
Q8: HOW DO YOU MAKE OUR BUSINESS LONG-TERM AND GOOD RELATIONSHIP?
A:1.WE KEEP GOOD QUALITY AND COMPETITIVE PRICE TO ENSURE OUR CUSTOMERS BENEFIT;
2. WE RESPECT EVERY CUSTOMER AS OUR FRIEND AND WE SINCERELY DO BUSINESS AND MAKE FRIENDS WITH THEM. NO MATTER WHERE THEY COME FROM.
FAQ Part2
Q1:What CNC kart parts do you produce?
A: The main kart parts we produce include brake disc (ventilated or not), sprocket carriers, bearing carriers, go-kart spacers, washers, spacers, and some other parts
Q2: Are the products custom ones?
A: Yes, in the early all the products are custom-made - we can produce them from drawings or samples.
Now,we have some universal brake disc casting molds, if you customize this type of product, there will be no need for mold costs.
Q3: Do you have any off-the-shelf parts?
A: As a CNC Machining and casting factory, all our parts are made to order - we don't keep stocks.
Q4: What are the main materials you machine?
A: Aluminum, Stainless Steel, Steel, cast iron,Titanium, and Plastic are all common materials we machine and casting.
Q5: Can you machine Plastic Material?
A: Yes, plastic material is one of our common materials - we can machine PE, Nylon, ABS, POM, and Delrin.
Q6: Which format drawings can you read?
A: We can read both 2D/3D drawings, such as .dwg,.x_t,.igs, and .stp.
Q7: How about your MOQ?
A: This depends on the parts in question - generally speaking 50-100 pieces is required.
Q8: What kind of surfaces can you offer?
A: We have many surface options available for your choice - anodizing, black oxide electroplating, heat treating grinding polishing powder coating nickel plating, etc.
Q9: Which anodizing colors do you have?
A: The available anodizing colors are Black Red Silver Green Purple Orange Gold Grey.
Q10: Can I get my logo etched on my parts?
A: Absolutely - and at no cost too! We have logo etching equipment in-house.
Q11: How do you protect my designs?
A: We operate under a Non-disclosure Agreement and will never show anyone else your designs without authorization.
Q12: Can we get a sample before bulk orders?
A: Yes - samples are available for quality approval ahead of time.
Q13: How about the lead time?
A: Samples will take around 2 weeks to be completed and production takes around 20-35 days from when the samples are confirmed.
Q14: How do you guarantee Quality?
A: As a responsible CNC Machining factory we guarantee quality by offering remake services for any issues caused by us during production.
Q15: What kind of payment terms does your company accept?
A: We accept L/C T/T Western Union and Paypal as payment terms.
Q16: How about the shipment?
A: Express Air or Sea shipping options are available depending on your order volume - we'll suggest a suitable option based on what works best for you!
Q17: How long will you give me the reply?
A: You should receive our response within 8 working hours!
Q18: How do you make our business long-term and good relationship?
A: We strive to ensure our customers benefit by keeping high-quality products with competitive prices; in addition to that we value every customer regardless of where they come from and demonstrate sincere friendship through genuine business connections
